Return & Exchange Policy

1. General

• All sales are final, and returns or exchanges are accepted only as per this policy.
• Customers are advised to verify product details, quantity, and condition before billing and delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Cement, sand, metal (aggregate), bricks, blocks
• Paint (opened / tinted / mixed)
• Electrical items once opened
• Cut lengths of pipes, wires, rods, plywood, or glass
• Sanitary and plumbing items once installed or used
• Special order and bulk purchase items

3. Return / Exchange Eligibility

Returns or exchanges are accepted only in the following cases:

• Manufacturing defects
• Wrong item supplied by the shop
• Transit damage (to be reported immediately)

4. Time Limit

• Any return or exchange request must be raised within 24 hours of delivery or purchase.
• No requests will be entertained after this period.

5. Conditions for Return

• Goods must be unused, uninstalled, and in original condition.
• Original bill or invoice must be produced.
• Packaging, labels, and seals must be intact.
• The shop reserves the right to inspect the product before approval.

6. Exchange Policy

• Approved returns may be exchanged for another product of equal or higher value.
• Any price difference must be paid by the customer.
• Exchanges are subject to product availability.

7. Refund Policy

• Refunds are not provided in cash.
• Approved refunds, if any, will be issued as store credit or adjustment against future purchases.
• Processing time for approved refunds may take 3–7 working days.

8. Transport & Handling

• Transportation and handling charges are non-refundable.
• Return transport arrangements, if required, are the responsibility of the customer unless the error is on the shop’s part.

9. Final Decision

• The management’s decision on all return and exchange matters shall be final and binding.

10. Acceptance

• Purchasing goods from Hardware Cargo Online Shop implies acceptance of this Return & Exchange Policy.