Privacy Policy

Hardware Cargo (“we”, “our”, “us”) operates an online hardware store through our website and related digital platforms. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online store.

1. Information We Collect

We may collect the following information:

a) Personal Information

• Name
• Mobile number
• Email address
• Billing and delivery address

• GST number (for business customers, if applicable)

   

b) Order & Payment Information

• Products purchased
• Order history

• Transaction details

   

Note: We do not store debit/credit card details. Payments are processed via secure third-party gateways.

c) Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order status and delivery updates
• Respond to customer service requests
• Improve our website, services, and product offerings
• Send promotional offers or updates (only if you opt-in)
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information.

We may share data with:

• Delivery and logistics partners (for order fulfilment)
• Payment gateway providers (for secure transactions)
• Legal or government authorities if required by law

All third-party partners are obligated to protect your data.

4. Cookies Policy

Our website may use cookies to:

• Enhance user experience
• Remember preferences
• Track website performance and analytics

You can control or disable cookies through your browser settings. Disabling cookies may impact certain website features.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Data loss
• Misuse or alteration

However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction or update of data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of promotional communications

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.