Welcome to Hardware Cargo, an online shopping platform serving customers in Mangaluru and surrounding areas. By accessing or using the Hardware Cargo website, mobile application or related services, you agree to comply with these Terms and Conditions.
Please read these terms carefully before placing an order.
1. About Hardware Cargo
Hardware Cargo is an online shopping platform for products including hardware, construction materials, woodworking products, power tools, fabrication materials, DIY products, accessories and related items.
Hardware Cargo may offer products for delivery within selected serviceable locations. Availability of products and delivery services may vary depending on the customer's location.
2. Acceptance of Terms
By accessing the Hardware Cargo website, creating an account, browsing products or placing an order, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
If you do not agree with these terms, please do not use the website or place an order through Hardware Cargo.
3. Customer Account
Some features of Hardware Cargo may require you to create an account.
You are responsible for:
- Providing accurate and complete information.
- Keeping your registered mobile number and account information up to date.
- Maintaining the confidentiality of your account information.
- Informing Hardware Cargo if you believe your account has been used without authorization.
Hardware Cargo reserves the right to suspend or restrict an account where there is suspected misuse, fraudulent activity or violation of these terms.
4. Product Information
Hardware Cargo makes reasonable efforts to display product information accurately, including product name, description, images, specifications, dimensions, weight, brand, price and availability.
However:
- Product images may differ slightly from the actual product.
- Colour, texture, finish and appearance may vary.
- Specifications may be subject to manufacturer changes.
- Packaging may differ from images shown on the website.
- Product dimensions and weights may have reasonable variations depending on the product and manufacturer.
Customers should review the product information before placing an order.
5. Product Availability
All products displayed on the website are subject to availability.
Adding a product to the shopping cart does not necessarily guarantee that the product will remain available until the order is confirmed.
Hardware Cargo may cancel or modify an order if a product becomes unavailable, is incorrectly listed, or cannot be supplied for reasons beyond reasonable control.
Where applicable, customers will be informed of such changes and any eligible refund will be processed according to the applicable payment and refund terms.
6. Prices and Taxes
Product prices displayed on Hardware Cargo may change without prior notice.
The applicable price at the time the order is confirmed will generally apply to that order.
Where applicable, taxes such as GST may be included in or added to the displayed price as indicated during checkout.
Hardware Cargo may correct pricing errors, tax calculation errors or other listing errors. If an order has been affected by a significant pricing error, Hardware Cargo may contact the customer before processing or may cancel the affected order.
7. Delivery
Hardware Cargo provides delivery services only to locations that are within its serviceable area.
Delivery charges may depend on factors such as:
- Delivery location
- Product type
- Product weight
- Product dimensions
- Quantity ordered
- Delivery distance
- Special handling requirements
The delivery charge applicable to an order will be displayed or communicated where applicable.
Estimated delivery times are indicative and may be affected by traffic, weather, availability, supplier delays, holidays, local restrictions or other circumstances beyond Hardware Cargo's reasonable control.
Customers should ensure that someone is available to receive the order at the provided delivery address.
8. Large, Heavy or Special Products
Certain hardware, construction, steel, plywood, cement, machinery, tools or other products may require special transportation or handling.
Hardware Cargo may contact the customer regarding additional delivery requirements or charges before processing such an order.
If the required delivery arrangement cannot be completed, Hardware Cargo may cancel the affected order and process any eligible refund.
9. Order Confirmation
An order placed through the website is a request to purchase the selected products.
Hardware Cargo may verify product availability, price, delivery location and other order details before confirming the order.
An order will be considered accepted when Hardware Cargo provides an order confirmation through the website, SMS, WhatsApp, email or another applicable communication channel.
10. Cancellation
Customers may request cancellation of an order before dispatch or delivery, subject to the applicable order status and product conditions.
Orders that have already been dispatched, specially procured, cut to size, customized or prepared specifically for the customer may not be eligible for cancellation.
Any applicable cancellation charges or refund conditions will depend on the product and order status.
11. Returns and Exchanges
Return or exchange eligibility may vary by product.
Products may not be eligible for return where they are:
- Customized or made to order.
- Cut, drilled, fabricated or modified according to customer requirements.
- Used, damaged or altered after delivery.
- Specially procured for the customer.
- Sold as non-returnable products.
- Subject to manufacturer-specific return or warranty conditions.
Where a return is permitted, the product may need to be returned in unused condition with its original packaging, accessories and documentation.
Customers should inspect products upon delivery and report any visible damage, shortage or incorrect product to Hardware Cargo as soon as reasonably possible.
12. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact Hardware Cargo promptly with the relevant order details and, where requested, photographs or other supporting information.
Hardware Cargo may assess the issue and determine whether the product qualifies for replacement, return, repair, refund or another appropriate resolution.
13. Warranty
Where a product carries a manufacturer's warranty, the warranty will generally be subject to the manufacturer's applicable terms and conditions.
Hardware Cargo does not provide any additional warranty unless specifically stated on the product page, invoice or other written communication.
Warranty claims may require the customer to provide the invoice, serial number, product information or other relevant documentation.
14. Payments
Hardware Cargo may provide different payment methods, including online payment, cash on delivery or other payment methods where available.
Payment methods may vary depending on the customer's location, order value, product category or other applicable conditions.
Hardware Cargo may use third-party payment service providers to process online payments. Such payments may also be subject to the terms and policies of the relevant payment provider.
15. Customer Responsibilities
Customers agree to:
- Provide accurate contact and delivery information.
- Provide a valid delivery address.
- Ensure safe access for delivery where reasonably required.
- Check products upon delivery.
- Use products according to applicable manufacturer instructions and safety requirements.
- Not misuse the Hardware Cargo website or services.
Customers are responsible for ensuring that products purchased are suitable for their intended application.
16. Use of the Website
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Introduce malicious software or harmful code.
- Interfere with the operation or security of the website.
- Copy or reproduce website content without permission.
- Use automated systems to scrape or collect website information without authorization.
- Create fraudulent orders or accounts.
Hardware Cargo may restrict access or take appropriate action where misuse is identified.
17. Intellectual Property
The Hardware Cargo name, logo, website design, text, graphics, product presentation, images and other original website content may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute or commercially use such content without prior written permission, except where permitted by law.
Product names, trademarks and logos belonging to their respective manufacturers or brands remain the property of their respective owners.
18. Reviews and User Content
Customers may be permitted to submit product reviews, ratings, photographs or other content.
By submitting content, you agree that it should be truthful, relevant and lawful.
Hardware Cargo may remove content that is abusive, misleading, fraudulent, offensive, unrelated to the product or otherwise inappropriate.
Hardware Cargo does not necessarily endorse opinions expressed in customer reviews.
19. Privacy
Customer information is handled in accordance with Hardware Cargo's applicable Privacy Policy.
By using the website and placing orders, you acknowledge that certain information may be collected and processed for purposes such as account creation, order processing, payment, delivery, customer support and service improvement.
20. Third-Party Services
Hardware Cargo may use third-party services for payment processing, SMS/OTP verification, logistics, maps, analytics, communication or other operational requirements.
The availability of such services may depend on the respective third-party provider.
Hardware Cargo is not responsible for interruptions caused solely by third-party services beyond its reasonable control.
21. Limitation of Liability
Hardware Cargo will make reasonable efforts to provide accurate product information and reliable services.
To the extent permitted by applicable law, Hardware Cargo shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products purchased through the platform.
Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
22. Force Majeure
Hardware Cargo shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including natural disasters, severe weather, accidents, transportation disruptions, strikes, government restrictions, public emergencies, system failures or other similar events.
23. Changes to These Terms
Hardware Cargo may update these Terms and Conditions from time to time.
Changes will become effective when published on the website unless otherwise stated.
Customers are encouraged to review this page periodically.
24. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to Hardware Cargo services shall be subject to the jurisdiction of the competent courts having jurisdiction over Mangaluru, Karnataka.